Updated every 10 minutes, the new Outage Map allows customers to track crews as they work to restore power and includes detailed information on outages often caused by severe weather, traffic accidents and other external causes. Outages are indicated with triangular icons and visitors can zoom in on and slide the map to focus in greater detail on specific areas, as well as search by county and zip code. Visitors can also set personal preferences, such as their home location or travel destinations, see current weather impacting the state, and use the map to learn the cause of an outage, how many customers are affected, and an estimated time for power restoration.
Bartow County Sheriff’s Office E-911 Maj. Jessica Pruett said while her department does not receive many calls reporting power outages, those who do call in an outage often want to know what caused the failure. For Pruett, the interactive map could answer those questions for callers.
“A lot of people have smartphones, which work even if you don’t have power,” she said, adding that callers often want to know if an outage is isolated to one area or affects a larger part of the county.
In addition to viewing the new Outage Map, visitors to Georgia Power’s online Storm Center can instantly report an outage and find helpful tips and important information about severe weather, divided into categories including “Before,” “During” and “After” a storm. The website is also optimized for mobile devices such as smartphones and tablets, which allows customers to easily access the information even during an outage.
“While Georgia Power is a leader in the industry in reliable, affordable energy service, outages do still occur and it’s our goal to restore service to all customers as soon as we can,” said Leslie Sibert, vice president of distribution for Georgia Power. “The new Outage Map makes information about outages readily available to our customers and empowers them to make informed, timely decisions for their business or family.”
Georgia Power is the largest subsidiary of Southern Company, one of the nation’s largest generators of electricity. The company is an investor-owned, tax-paying utility with rates below the national average. Georgia Power serves 2.4 million customers in all but four of Georgia’s 159 counties.