The entity behind American Towman Magazine and American Towman Exposition placed Martin's among a small group of industry leaders bestowing the family owned and operated Bartow service company with the ACE Award and inclusion among this year's Top 10 Wreckmasters.
"It's really special to me because there's a lot of towing companies around and when you get an ACE award, it shows dedication of the employees. When they get the call, they may be with their families at home -- but when the phone rings, they have to leave them," said Rodney Martin, vice president. "It's actually the employees that received that award, I was just there to get it. They were the ones actually on the road."
The Top 10 Wreckmasters inclusion, however, was a personal recognition for Rodney Martin marking the first brothers to make the list with Matt Martin receiving the honor in 2008. Only 10 individuals are named each year across the country recognizing dedication and tradition from Wreckmaster industry training and certification.
The company-wide ACE award is presented to wrecker services excelling in key areas as reported by national motor clubs. Winners are determined by achievement of estimated arrival time, consistency in response time, written appreciation from customers and percentage of calls serviced.
"Recipients were nominated by the nation's major motor clubs and dispatch centers, including: GEICO, National Automobile Club, National Motor Club and National Safe Drivers," said an American Towman press release. "ACE recipients rank in the top 1 percent of the towing industry's service providers."
Founded in 1972 by Wayne Martin, Martin's may be primarily known for towing services but also provides a full-service mechanic shop and fueling station. Martin's now employs 14 people operating 18 pieces of equipment in the fleet including a new emergency response vehicle. Wayne Martin gave credit to his sons, Rodney, Matt and Jonathan, for a successful operation in recent months as illness has hampered his ability to work full-time.
"We appreciate the community, for so many years, letting us be their provider of garage, service station and wrecker service," Wayne Martin said. "It feels good to serve the people and know that somebody recognizes the hard work that these boys do. They go over and beyond trying to be nice and treating people in a Christian manner."
Martin's Wrecker Service, 722 Joe Frank Harris Parkway in Cartersville, is available 24-hours-a-day at 770-382-9295. For more information, visit www. martinswrecker.com.