Family owned and operated, Cole's offers retail supplies, service and installation. The entrepreneurial family got into pool maintenance after requests from customers of their landscaping business, which they established 13 years ago.
Keeping the business in the family, Lawn Maintenance and Landscape Design is now the operation of their youngest son while Andrew and Wanda focus their energies toward their growing pool industry.
"We actually started the business in August of '07 and we tried to run it out of our home for several months. When we saw that wasn't going to work real well we opened a store in Calhoun," Wanda Cole said. "We opened March of '08 and it's done real well. ... We have the retail store, we do service work, maintenance -- however the customer wants it. We try to satisfy the customer and do what they want."
Placing an emphasis on customer service, she hopes to foster relationships at their Cartersville location in West End Commons shopping center as they have in their native Gordon County.
"I think it's very important that we be there for our customers and we like to treat our customers like family and I want to treat them like I would like to be treated," Wanda Cole said. "I want to try to be here for them and meet them and get to know them."
Starting their pool service business in 2008 amidst economic turmoil against the guidance of suppliers, the Coles have learned to live by faith as they attribute their success to their reliance on God.
"We've just really depended on the Lord to get us through it and he really provided for us," Wanda Cole said. "Just seeing that God has taken care of us and provided for us. It's just awesome the things he has done.
"It's like every time or any time we're down and we're thinking, 'Are we going to make it to the next week?' -- he's provided. ... To me that's rewarding, just knowing how he takes care of us and provides for us and we have to depend on him."
By opening late in the season, the Coles hope to obtain local work closing pools for winter as well as gain service jobs for regularly scheduled maintenance or one-time repairs.
Cole's Pool Supplies and Service is located at 650 Henderson Drive in Cartersville. Hours of operation are Monday through Friday 10 a.m. to 6 p.m. and Saturday from 10 a.m. to 5 p.m. For more information, call 770-607-7773.