Nominated for the award by one of her employees, Stieber was shocked and honored to receive the award handed out at a presentation in Atlanta earlier this month. Attributing the success to hospital staff, she described their performance as a team effort.
"It's a very humbling experience. I've been in health care quite a while and I mean this when I say it -- I just don't think one person can receive this award. It's an honor but I only accept it on behalf of the hospital. It certainly takes a team to do what we do. So again, I accept it on behalf of everybody, we have a wonderful facility here," Stieber said.
Her nomination was based on work within her job description and beyond. Nominations cited numerous instances in which Stieber consoled patients and families. She also is known to seek out ways to serve by delivering food to employees during a busy day and organizing food deliveries for the hungry.
"Phoebe Stieber has not only brought high quality standards to her hospital, but she has also brought warmth, compassion, and kindness to patients and employees," said Joseph Parker, president of GHA. "We are thankful for the services she provides. She is an ideal recipient of this award."
Improving quality standards is a key to Stieber's job, but in her own words the task at hand is more personal. She strives to "provide excellent outcomes for patients," which is measured through standardization as explained by a GHA press release announcing her recognition.
"As vice president of quality resources, Stieber is responsible for the oversight of quality and regulatory processes for the hospital. Having worked in this field for a number of years, she knows what it takes for the hospital to meet high quality standards. Her hard work has ensured that the hospital achieves high scores in quality measures, including 100 percent on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS), a nationalized, standardized, publicly reported survey of patients' perspectives of hospital care," the release stated.
Stieber has worked in healthcare administration for nearly 20 years with additional experience in social service and education. In addition to the HCAHPS ranking, CMC was recognized in September as a member of the GHA Partnership for Health and Accountability Quality Honor Roll.
"Phoebe Stieber has raised the bar on quality standards at the hospital and it is because of her that we are so successful in that area," said Keith Sandlin, CEO of Cartersville Medical Center. "Aside from her outstanding accomplishments in her job duties, she is also a very kind-hearted person, positively affecting so many people. She is an outstanding employee."
Stieber holds a passion for helping others and giving back to her community. Born and raised in Bartow County, she finds joy in serving her friends, family and neighbors. She also feels that going beyond her job description to help someone in need should be a natural part of life and nothing worthy of recognition.
"It's just what I do, it's who I am. My parents really always taught me that you give it all you've got, you work hard, you give more than you receive. ... I do not think that I did anything to deserve this award. It's just giving to the community and treating others as you want to be treated," Stieber said, adding that after working elsewhere, she is glad to be home. "It was important to me to get back to Cartersville to take care of my family who receives care at Cartersville Medical Center, my friends, my church friends, my colleagues, my schoolmates from younger years -- that's a motivator for me, this is my home."