"The certificate program is one of the pillars of CPM," said Michael Lawson, director of CPM. "Through our certificate program, local governments are recognized for their exceptional commitment to continuous learning and improvement. The criteria on which the certificates are based serve as a checklist of effective, results-oriented management practices."
The certificate program assesses a local government's performance management program and encourages analysis of results by comparing to peers and gauging performance over time. Performance management aids in cost reduction, program prioritization and quality improvement. It alsoencourages accountability and transparency. Jurisdictions that demonstrated excellence in performance measurement in 2010 were allowed to waive the applicationin favor of submitting a one- to three-page write-up for a case study or webinar. CPM asked that the case study/webinar focus on one of the following topics:
* How performance measures are linked to strategic plan goals
* How performance has become integral to the organization's management or organizational culture
* How the dialogue with local residents has shifted from anecdotes and impressions to data and evidence
* What financial savings or efficiencies have been achieved through the improved understanding of performance.
ICMA advances professional local government worldwide. Its mission is to create excellence in local governance by developing and advancing professional management of local government. ICMA, the International City/County Management Association, provides member support; publications, data, and information; peer and results-oriented assistance; and training and professional developmentto nearly 9,000 city, town, and county experts and other individuals and organizations throughout the world. The management decisions made by ICMA's members affect 185 million individuals living in thousands of communities.
ICMA's Center for Performance Measurement is dedicated to helping local governments use performance information to better the lives of the people they serve.
To that end, they assist localities with the collection, reporting and analysis of data relating to quality, effectiveness and efficiency. We encourage the use of performance information in a positive, continuous-learning environment in order to foster organizational cultures that deliver results that matter. CPM currently assists more than 160 towns, cities, counties, and other local government entities in the United States and Canada with the collection, analysis, and application of performance information. For more information on CPM, visit icma.org/performance.