Best Pharmacy returns to roots of service
by Matt Shinall
Aug 19, 2012 | 3527 views | 0 0 comments | 29 29 recommendations | email to a friend | print
Juanita Anderson, pharmacist, from left, and technicians Lani Anderson and Caroline Kincannon-Overby fill prescriptions for customers.
SKIP BUTLER/The Daily Tribune News
Juanita Anderson, pharmacist, from left, and technicians Lani Anderson and Caroline Kincannon-Overby fill prescriptions for customers. SKIP BUTLER/The Daily Tribune News
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Carla Mizell, a certified medical assistant, draws blood from Dell Hazelwood in the pharmacy’s lab.
SKIP BUTLER/The Daily Tribune News
Carla Mizell, a certified medical assistant, draws blood from Dell Hazelwood in the pharmacy’s lab. SKIP BUTLER/The Daily Tribune News
slideshow
After retiring after more than 30 years as a pharmacist, Juanita Anderson wasn’t looking to risk her livelihood on a new venture, but she saw a need and an opportunity to help others.

Stepping out in partnership with her children, Donald and Lani Anderson, Juanita has seen the economy take its toll on the lives of hard-working Americans. Putting all they have into opening Best Pharmacy, 108 Merchant Square in Cartersville, the Andersons want to help customers by keeping prescription prices low.

“Because the economy was so bad we opened with the intention of helping people get their medicine,” Juanita said. “That was our goal, we wanted to try to make a difference — and I think we have made a difference — especially in non-insured patients.

“I’ve returned to the philosophy I came out of school with, we’re supposed to be helping people, not just making money.”

Juanita Anderson spent 30 years of her career in national pharmacy chains, including Eckerd and Kroger. Working 12-hour shifts with little support staff under the supervision of demanding managers, Anderson described the typical pharmacy environment as a factor leading to poor customer service — and something she looked to change when it came to opening Best Pharmacy.

“Over the years, you sort of get jaded, I guess, with the general public because you have a lot of demanding people. But that’s because they have been treated so poorly in other stores and they assume everyone is going to treat them poorly. So the individual consumer has become much more cynical about dealing with the store,” Anderson said. “Because volume is so great, you don’t have any time with the customers. In order for us to stay in business, we have to build our volume because our markup is very low, but I don’t ever want to get to a volume where I can’t take care of the customer.

“My objective was to provide the service I learned in school.”

Now operating in a customer service-centered environment, Anderson and her two children opened Best Pharmacy in Feb. 2011, extended services earlier this year with Best Aide — an adjoining enterprise offering durable medical equipment — and began full lab services earlier this month. Best Pharmacy also has expanded their compounding services, including a pain ointment Anderson personally developed.

“I wanted to do something to guarantee my children would have a job when they finished college. So I decided this would be the last job I ever had and we put everything we had into it,” Anderson said. “We’re trying to treat the whole patient. That’s why we opened the durable medical, the lab and the compounding. We’re trying to actually give the patient what they need for their health care. We will give free blood pressure screening, if we can teach someone to use their glucose monitors — whatever the patient needs, we’ll try to provide.

“We’re getting more heavily involved in compounding, with an emphasis on pain creams. A lot of insurances will cover them, but these are formulas I have worked on for the last 10 years. ... This is a cream that goes down through all the layers of the skin to where it actually reaches the site as opposed to going through the metabolism. For people that are trying to decrease taking some of the prescription pain medications, this is very effective.”

Best Pharmacy and Best Aide, 108 Merchants Square, is located in the shopping center behind Pizza Hut and Sherwin Williams near the intersection of U.S. Highway 41 and Felton Road. Hours of operation are Monday through Friday from 10 a.m. to 6 p.m. For more information, call 770-334-3063 or email bestpharmacy1@gmail.com.