During a retirement party and early lunch, clerk Eugena Sutton said the pair would be missed.
“You’re wonderful guys, and we were blessed to have known you and worked with you and I’m going to get emotional because I’ve known you the longest,” she said.
Pinkard has worked for the U.S. Postal Service for almost 27 years, during which he worked at the White and Cassville post offices as well. He also is the pastor at North Pointe Church in Adairsville.
Paugh also has more than 25 years of service. In addition to Adairsville, Paugh has worked at post offices in Emerson, Shannon and Armuchee.
Paugh said he would be caring for his mother during his retirement, and perhaps work on a few cars.
“My mother right now is my main concern. She ... it’s time for somebody to be with her,” he said.
Pinkard said he was going to be active during his retirement. He believed the church would keep him busy, as would a part time job at a funeral home.
“I just wanted to start something new, something different,” he said. “I have several opportunities I’m looking at. ... I’ll miss the people. I really will miss the people, [and] I’ll miss the customers a lot.”
Pinkard and Paugh’s work with Adairsville customers was key to the post office consistently getting 100 percent scores in the USPS’s Mystery Shopper program, said Postmaster Stacy Bryan.
“It was kind of scary at first because I know how important they are,” she said of the pair’s retirement. “Adairsville has always been a really good office as far as customer service on the window ... For as long as I’ve been here, and way before I ever got here, they make hundreds every time we get shopped.
“So it’s going to be hard losing that caliber of two clerks at the same time. At the same time, we’re hiring new folks and we’re hoping to get them up to par, but it’s going to be hard.”
Bryan echoed her co-workers, saying she would miss Pinkard and Paugh. Even though she has been postmaster in Adairsville for roughly six months, the two already made an impression on her.
“I know they did on me, greatly. The customers love them [and] the employees all love them. We’re going to miss them,” she said.